Frequently Asked Questions (FAQ)
Welcome to The Klassy Store! Here are answers to some of the most frequently asked questions about our products, orders, customisation, shipping, returns, and payments.
1. What products do you sell?
The Klassy Store offers a collection of stylish and handmade products, including:
Customised press-on nails
Handmade jewellery
Embroidered bags
Fashion and beauty accessories
Other specially curated products
Our collection may change and expand from time to time.
2. Are your press-on nails customised?
Yes! Our press-on nails can be customised according to your selected design, colour, shape, size, and other available options.
Please provide accurate customisation details while placing your order.
3. How do I select the correct press-on nail size?
Please follow the nail-sizing instructions provided on the relevant product page.
If you are unsure about your size, contact us before placing your order and we will guide you through the available sizing process.
4. Can I request a custom nail design?
Yes, depending on the design and customisation options available.
You can contact us with your preferred design or inspiration. Custom designs may have different prices and processing times depending on their complexity.
5. Can I change my customisation after placing the order?
Please contact us as soon as possible after placing your order.
Once production of a customised product has started, changes may not be possible.
6. How long does it take to process my order?
Most orders are processed within approximately 2–7 business days.
Customised and handmade products may require additional processing time.
Please check the individual product page for product-specific processing information.
7. How long does delivery take?
After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.
Remote locations may require additional delivery time.
Delivery timelines are estimates and may vary due to circumstances outside our control.
8. Do you provide order tracking?
Yes. Once your order is dispatched, tracking information may be provided through the available courier service.
Please allow some time for tracking information to become active after dispatch.
9. Do you ship all over India?
Yes, we aim to provide shipping across India, subject to courier service availability for the delivery location.
10. Do you offer international shipping?
At present, The Klassy Store primarily ships within India.
If international shipping becomes available, the applicable shipping charges, taxes, customs duties, and delivery terms will be communicated separately.
11. Can I cancel my order?
Cancellation requests should be made as soon as possible after placing the order.
For customised or handmade products, cancellation may not be possible once production has started.
12. Can I return a customised press-on nail order?
Customised press-on nails are generally non-returnable and non-refundable because they are made specifically according to your requirements.
However, if you receive a damaged, defective, incorrectly made, or significantly incorrect product due to an error on our part, please contact us within 48 hours of delivery.
13. Can I return handmade jewellery or embroidered bags?
Returns are generally not accepted for change of mind or personal preference.
However, if you receive a damaged, defective, incorrect, or substantially different product, please contact us within 48 hours of delivery.
14. What if I receive a damaged product?
Please contact us within 48 hours of delivery.
Send us:
Your order number
Clear photographs/videos of the package
Clear photographs/videos of the damaged product
A description of the problem
We will review the issue and provide an appropriate resolution where applicable.
15. What if I receive the wrong product?
Please contact us within 48 hours of delivery with your order number and photographs/videos of the product received.
After verification, we may arrange a replacement or another appropriate resolution.
16. Can I get a refund?
Refunds are available only in eligible circumstances as described in our Refund & Return Policy.
Customised products generally cannot be refunded due to change of mind, incorrect sizing selected by the customer, or personal preference.
17. Are handmade products exactly the same as the pictures?
Because our products may be handmade, slight variations in colour, texture, embroidery, shape, finishing, or placement may occur.
These minor variations are a natural characteristic of handmade products and do not necessarily indicate a defect.
18. What payment methods do you accept?
The payment methods available to you will be displayed during checkout.
Depending on availability, payment options may include:
UPI
Debit/Credit Cards
Net Banking
Other supported online payment methods
19. Is my payment information safe?
Payments may be processed through secure third-party payment providers.
We do not intentionally store your complete card details, CVV, UPI PIN, or banking passwords on our website.
20. What happens if I enter the wrong delivery address?
Please check your delivery details carefully before placing your order.
If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to us. Additional shipping charges may apply for re-shipping where applicable.
21. Can I order a product as a gift?
Yes, you can place an order as a gift.
Please make sure that the recipient’s name, phone number, and complete delivery address are entered correctly during checkout.
22. How can I contact The Klassy Store?
For questions regarding products, customisation, orders, shipping, returns, or refunds, please contact us through:
Email:admin@theklassystore.perfectcreativehub.com
Phone/WhatsApp: 7644834707
Website: https://theklassystore.perfectcreativehub.com/
Business Address: Manorma Enclave , Ranchi
We will be happy to assist you.
Still Have Questions?
If your question is not answered above, please contact our customer support team. We will be happy to help you before or after placing your order.
Thank you for shopping with The Klassy Store!