Shipping Policy

Last Updated: 25 August 2026

At The Klassy Store, we carefully pack every order to ensure that your products reach you safely. As we sell handmade and customised products, processing times may vary depending on the product and customisation requirements.

1. Order Processing Time

Orders are generally processed within 2–7 business days after successful payment.

Customised and made-to-order products may require additional processing time.

Customised Press-On Nails

Since our press-on nails are made according to your selected size, design, colour, shape, and other customisation requirements, they may take additional time to prepare.

The estimated processing time for customised press-on nails will be communicated on the relevant product page or during the ordering process.

Handmade Jewellery & Embroidered Bags

Handmade jewellery and embroidered bags may require additional preparation time because each item is carefully handmade or finished individually.

Please check the individual product page for any specific processing time.

Business days generally exclude Sundays and public holidays.

2. Shipping Time

After your order has been dispatched, the estimated delivery time may vary depending on the delivery location and courier service.

Typical delivery timelines may be:

Local/nearby locations: approximately 2–5 business days
Other Indian locations: approximately 3–7 business days
Remote areas: delivery may take additional time

These are estimated timelines and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges will be displayed during checkout, where applicable.

Shipping charges may vary depending on:

Delivery location
Order weight
Number of products
Shipping service selected
Promotional offers or free-shipping eligibility

Any applicable shipping charge will be shown to the customer before the order is completed.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where available.

You can use the tracking details provided by the courier to track your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delayed Delivery

Delivery timelines are estimates and may be affected by circumstances beyond our control, including:

Courier delays
Weather conditions
Natural disasters
Public holidays
Strikes or transportation disruptions
Incorrect or incomplete address information
Remote delivery locations
High order volumes
Other unforeseen circumstances

The Klassy Store will make reasonable efforts to assist customers in case of delivery delays.

6. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

Name
House/building number
Street/locality
City
State
PIN code
Phone number

If an order has already been dispatched and the customer provides an incorrect or incomplete address, additional shipping charges may apply for re-delivery, where applicable.

7. Failed Delivery / Undelivered Package

If the courier is unable to deliver your package because of:

Incorrect address
Incorrect phone number
Customer unavailable
Customer refusing delivery
Failure to respond to courier calls
Multiple failed delivery attempts

the package may be returned to us.

If re-shipping is requested, additional shipping charges may apply.

8. Damaged Package

If your package appears damaged when delivered, please take photographs/videos of the outer packaging before opening it, if possible.

After opening the package, please check the product immediately.

If the product is damaged, contact us within 48 hours of delivery with:

Order number
Photographs/videos of the package
Photographs/videos of the damaged product
Description of the issue

We will review the claim and provide an appropriate resolution where the damage is determined to be eligible under our Refund & Return Policy.

9. Wrong or Missing Product

If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the package and products received.

After verification, we may arrange a replacement or another appropriate resolution.

10. International Shipping

At present, The Klassy Store primarily ships within India.

If international shipping becomes available in the future, separate shipping charges, delivery timelines, customs duties, taxes, and other applicable charges may apply.

11. Customised Products

For customised press-on nails and other made-to-order products, production may begin after your order and customisation details are confirmed.

Once production has started, the order may not be cancellable because the product is being created specifically for you.

Please ensure that all customisation details, including nail sizes, colours, designs, and other requirements, are correct before confirming your order.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

The Klassy Store

Email: admin@theklassystore.perfectcreativehub.com

Phone/WhatsApp: 7644834707

Business Address: Manorma Enclave , Ranchi

Website: https://theklassystore.perfectcreativehub.com/

We are happy to assist you with your order and delivery-related queries.

Thank you for shopping with The Klassy Store. We appreciate your support for handmade and customised products.