Refund & Return Policy

Last Updated: 25 August 2026

Welcome to The Klassy Store. We carefully create and pack every order to ensure that you receive products of good quality. As some of our products are handmade and customised specifically for each customer, certain products are not eligible for return or refund.

Please read the following policy carefully before placing your order.

1. Customised Press-On Nails

Our press-on nails are customised according to the customer’s selected design, size, shape, colour, and other requirements.

Because customised press-on nails are made specifically for you:

Customised press-on nails are non-returnable and non-refundable once production has started.
Returns or refunds will not be accepted for a change of mind, incorrect size selected by the customer, or personal preference.
Customers are responsible for providing the correct nail sizes and customisation details before the order is confirmed.
Once the order has entered production, changes or cancellations may not be possible.

Damaged or Incorrect Customised Nails

If you receive nails that are:

Damaged during delivery
Broken or defective
Significantly different from the approved/customised design
Incorrectly made due to an error on our part

please contact us within 48 hours of delivery.

You must provide clear photographs/videos of the package and the product so that we can investigate the issue.

If the issue is confirmed to be our fault, we may offer a replacement, repair, or refund, depending on the circumstances.

2. Handmade Jewellery

Our jewellery is handmade and may have minor variations in colour, shape, texture, or finishing. These variations are a natural characteristic of handmade products and are not considered defects.

Handmade jewellery is generally non-returnable and non-refundable unless:

The product arrives damaged.
The wrong product is sent.
The product has a manufacturing defect.
The item received is substantially different from the product ordered.

Any eligible issue must be reported within 48 hours of delivery with clear photographs/videos.

3. Embroidered Bags

Our embroidered bags are handmade and may contain slight variations in embroidery, thread placement, colour, or finishing.

Returns will not be accepted for minor handmade variations that do not affect the functionality or overall appearance of the product.

However, if you receive:

A damaged bag
A defective product
The wrong product
A product significantly different from what you ordered

please contact us within 48 hours of delivery.

After verification, we may provide a replacement or refund where applicable.

4. Change of Mind

We currently do not accept returns or refunds simply because the customer:

Changed their mind
Does not like the colour/design after receiving the product
Ordered the wrong size
Selected incorrect customisation details
Ordered the wrong product
No longer wants the product

Please carefully check your order details before completing your purchase.

5. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

For customised products, cancellation may not be possible once the product has entered production.

If an order has already been customised, handmade, packed, or shipped, cancellation may not be accepted.

6. Products Damaged During Shipping

If your parcel arrives visibly damaged, please take photographs/videos of the package before opening it.

If the product inside is damaged, contact us within 48 hours of delivery and provide:

Order number
Photographs of the outer packaging
Photographs/videos of the damaged product
A brief description of the issue

We will review the claim and determine the appropriate resolution.

7. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

8. Return Conditions

If a return is approved by The Klassy Store:

The product must be unused.
The product must be in its original condition.
The original packaging should be retained.
The product should not have been altered, damaged, washed, worn, or used.
Return shipping instructions provided by The Klassy Store must be followed.

We reserve the right to reject a return if the product does not meet the applicable return conditions.

9. Refund Process

If a refund is approved, the refund will be processed after the returned product, where applicable, has been received and inspected.

The refund will generally be made to the original payment method or through another method communicated by The Klassy Store.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.

10. Shipping Charges

Original shipping charges are generally non-refundable.

Where a return/replacement is approved because of an error or defect attributable to The Klassy Store, we will determine the appropriate shipping-cost resolution on a case-by-case basis.

11. How to Request a Return, Replacement or Refund

To report an eligible issue, please contact us through our official customer-support contact details with:

Your full name
Order number
Product name
Date of delivery
Description of the problem
Clear photographs/videos of the product and packaging

Please do not send any product back without receiving return instructions from The Klassy Store.

12. Important Note

Because many of our products are handmade, customised, and made-to-order, slight variations may occur and are part of the unique character of the product.

We encourage customers to carefully review product descriptions, sizes, colours, customisation requirements, and order details before placing an order.

The Klassy Store reserves the right to review each return, replacement, cancellation, and refund request individually and provide a resolution in accordance with this policy and applicable law.

13. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

The Klassy Store
Email: admin@theklassystore.perfectcreativehub.com
Phone/WhatsApp: 7644834707
Business Address: Manorma Enclave , Ranchi

We are always happy to help resolve genuine product-related issues.

Thank you for shopping with The Klassy Store.